FAQs


Frequently Asked Questions

​PRODUCTION & SHIPPING TIMES ​

SHIPPING ALERT

We use USPS as our “free” ship option. They are undergoing significant changes leading to delays of 14 BUSINESS DAYS or more. Some packages are failing to arrive at all. We suggest you upgrade to a different shipping option, which are available on almost all products.

PRODUCTION TIMES

Binders: 5-8 business days + shipping.
Planners, Vow Books and Guest Books: 6-8 business days + shipping.
Maid of Honor Planners: 3 business days + shipping.
Stamps: 1-2 business days + shipping.

We care about your order! If it never arrives, please contact us to let us know, a replacement will be sent out.

​PROOF REVIEW & APPROVAL

If a proof is requested, one will be sent via email within 2 days of your purchase during regular business hours (Monday - Friday). You have 24 HOURS to approve the proof, after that it will go into production as-is.

If a proof is NOT requested, your order will go into production with the information you provided to us. Wicked Bride is not responsible for orders with incorrect information. If we have made an error on our part, your order will be replaced.

GIFT WRAP & MESSAGES

At this time, gift wrap and personal messages are not available. Items ship directly from production with a packing slip, but no pricing information. If you are purchasing a binder as a gift, we recommend shipping it to yourself so that it can be opened and inspected first.

​DAMAGED ORDERS OR DEFECTIVE ITEMS

Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage. ALL damaged and defective orders will be replaced. Please contact me with photos of the damaged item(s) to get your replacement started.

INCORRECT SHIPPING ADDRESS

​Please make sure to check your address on the order receipt. Please let me know if your address has changed. Wicked Bride is not responsible for replacing orders shipped to incorrect addresses. 

INTERNATIONAL SHIPPING

​At this time, international shipping is not available. Orders will be sent to US addresses only. Why? Some of our products are very delicate to ship and may arrive damaged if shipped internationally. With customs and regulations constantly changing per country, any replacements for damaged orders would face significant delays. 

RETURNS & REFUNDS

Custom items are not eligible for a return. However, we want you to love your order, so if you have any issues please contact us.