Please remember that all of our items are custom-made-to-order and take time to produce.
Binders: 7-9 business days + shipping.
Wedding Planners: 5-7 business days + shipping.
Soft Cover Planners: 3-5 business days + shipping.
Maid of Honor Planners: 3-5 business days + shipping.
Kits: 1-2 business days + shipping.
We care about your order! If it never arrives, please contact us to let us know.
Please understand that while we have done our best to depict colors as accurately as possible, color does vary across monitors to print. The finished product may not match your screen exactly.
Contact us with any questions related to colors before ordering - in some cases we can send swatches.
Gift Wrap & Gift Messages
At this time, gift wrap and personal messages are not available for all items.
Some items ship directly from production with a packing slip, but no pricing information.
If you are purchasing a binder as a gift, we recommend shipping it to yourself so that it can be opened and inspected first, as they are sometimes damaged in transit.
Our hard cover and soft cover planners are wrapped in tissue with a logo sticker, making them perfect for gifting.
Damaged or Defective Orders
Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage.
Any and all damaged and defective orders will be replaced. To clarify; damage includes physical injury to the item such as dented corners, inoperable binder rings, scratches and/or dents. Damage does not include minor imperfections which are inherent to handmade items and the crafting process such as small flecks and minor smudges.
If your item is indeed damaged or defective, please contact me with photos of the damage. We will assess whether or not a replacement or refund is required on a case by case basis.
Incorrect Shipping Addresses
Please make sure to check your address on the order receipt. Please let me know if your address has changed. Wicked Bride is not responsible for replacing orders shipped to incorrect addresses.
At this time, international shipping is not available. Orders will be sent to US addresses only. Why? Some of our products are very delicate to ship and may arrive damaged if shipped internationally. With customs and regulations constantly changing per country, any replacements for damaged orders would face significant delays.
Returns & Refunds
Custom items are not eligible for a return. However, we want you to love your order, so if you have any issues please contact us.