Tracking information will be provided when your item ships.
Stamps take 1-2 business days to produce and typically arrive within 3-6 business days via USPS first class mail. Please note, first class mail can take as long as 30 business days. We can't send a replacement if USPS is actively tracking the item.
Binders take 3-5 business days to produce and can take up to 14 business days to arrive via UPS. Shipping upgrades are available for all items if you need your order faster.
Planners take 1 week to produce and arrive in 3-8 business days via USPS Media Mail.
Proof Review & Approval
Three rounds of drafts are included free of charge with each listing. After that, there is a $15 fee for additional drafts. Drafts are sent within 24 hours of purchase, Monday - Friday (the shop is closed weekends and holidays).
If the draft isn't approved WITHIN 3 BUSINESS DAYS after the order is placed, the order will be filled as-is. Please remember that custom items are not returnable, so check your Etsy account and/or email/spam for the convo from Etsy with your proof.
Damaged Orders or Defective Items
Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage. ALL damaged and defective orders will be replaced. Please contact me with photos of the damaged item(s) to get your replacement started.
Incorrect Shipping Address
Please make sure to check your address on the Etsy order receipt. We use the address provided by Etsy to ship your order. Please let me know if your address has changed. While we can't change the address listed in your profile, we can ship to a different address provided via Etsy convo. Wicked Bride is not responsible for replacing orders shipped to incorrect addresses.
Note; there is a glitch in the Etsy system where it believes it is going to the address provided on the receipt. If you've provided a different address, you'll need to copy/paste the tracking number into a new browser window to track the actual progress of your package.